Overview
The Arizona Credit Law Group is a legal firm that specializes in credit and credit repair services. They offer a variety of services for their customers, including credit repair, debt collections help, legal advice, and more. They are based in Tempe, AZ and work with identity theft victims as well as consumers suffering from other kinds of errors and negative information.
Pros
The first positive aspect of the company we found was that they offer debt collections help in addition to credit repair. This can be a huge relief to consumers being hounded by collections agencies, and getting collections agencies to back off can give consumers the time they need to get their affairs in order. Moreover, some consumers may be entitled to legal recourse depending on how the collections agencies are attempting to get paid, and that information can be extremely valuable to troubled consumers.
The Arizona Credit Law Group also impressed us in that they include free credit repair services if you employ their firm for bankruptcy or debt consolidation services. This is a great added benefit for customers who are looking to hire a legal firm for those services, and really helps us believe that Arizona Credit Law Group want to help the consumers that they work with. Moreover, their credit repair services are available to other customers on a flat rate payment plan, which is better than some other pricing models that we looked at.
The last pro we’d like to note is that they offer lots of helpful information for consumers regarding credit, credit repair, credit reporting, good credit practices, and more. Our research indicates that companies with more consumer information generally do a better job at helping consumers stay out of credit trouble. Moreover, a greater focus on consumer indication generally means that the company is at least as interested in helping the consumer as they are in making a profit, and important aspect for credit repair companies.
Cons
The Arizona Credit Law Group does have some issues however, the first being that they don’t have a detailed list of the different services and tactics that they use to get consumer’s credit repaired. This can result in consumers trying techniques that have already failed for them in the past, as well as losing valuable time calling the company or sitting through meetings in order to find out what services the company offers.
The Arizona Credit Law Group also lost some points in our review because they charge for consultations, which is outside the ordinary for what we expect from credit repair companies. The norm in the industry is for free consultations. Granted, their fee is only $25, so this may just be a way to ensure that customers are serious, but a free consultation isn’t asking too much, especially given the situations that usually lead consumers to seek credit repair services.
The Arizona Credit Law Group also gets bumped down a few rankings because they don’t have a clear description of their rates and fees on their website. This forces customers to reach out for more information, which is a sales tactic. The result is that consumers may lose valuable time in meetings or on the phone only to find out that they do not like or want the services the company has to offer. This lack of transparency also corresponds to lower customer satisfaction ratings and costs the company points in our review.
Verdict
The Arizona Credit Law Group is a good choice for many consumers. They are close to the top of the pack for credit repair companies but could stand to have some basic pricing information that lets consumers approximate how much their services will cost. This is especially true in the context of a lack of a free initial consultation, which goes against the industry norm.
