Overview
Better Credit USA is a consumer-oriented credit repair service that has a strong focus on consumer education. This sets them apart from many of the credit repair companies we looked at which only focus on disputes and verification challenges.
Pros
The first positive aspect of the company we found was that they offer a personalized credit repair action plan based on three steps, a free credit report evaluation, a personal credit repair plan, and communication with creditors including verification and disputes. This process ensures that consumers will understand what actions are being taken to boost their credit score and what steps they can take in the future to prevent new credit issues from arising.
Better Credit USA also gained points in our review because they offer lots of helpful information for consumers regarding credit, credit repair, credit reporting, good credit practices, and more. Our research indicates that companies with more consumer information generally do a better job at helping consumers stay out of credit trouble. Moreover, a greater focus on consumer indication generally means that the company is at least as interested in helping the consumer as they are in making a profit, and important aspect for credit repair companies.
The last pro we’d like to note is that their website is clear and easy to use. Many credit repair companies have websites that either don’t have much information, or hide information in random, hard to find locations. Clean, professional websites are strongly aligned with better customer satisfaction and reviews in our research, and gets the company a few extra points in our rankings.
Cons
Better Credit USA does have some issues however, the first being that they don’t have a clear description of their rates and fees on their website. This forces customers to reach out for more information, which is a sales tactic. The result is that consumers may lose valuable time in meetings or on the phone only to find out that they do not like or want the services the company has to offer. This lack of transparency also corresponds to lower customer satisfaction ratings and costs the company points in our review.
Better Credit USA also lost some points in our review because they don’t offer debt collection services, which can be nice for many consumers who are looking for credit repair services. This isn’t absolutely necessary, but it is something we see from the best credit repair services.
Better Credit USA also gets bumped down a few rankings because they have a greater-than-expected number of customer service complaints. Customer service is an important consideration for credit repair companies because of the confusing process of credit repair and credit reporting. As a result, we found that companies with lower customer service ratings generally ranked lower on other important aspects as well.
Verdict
Better Credit USA are a solid option for credit repair services. They have a good process, lots of consumer information and facts about credit, credit repair, and credit reporting laws and regulations. However, the lack of clear pricing or descriptions of the steps they will take keep them out of our top credit repair companies.
