Overview
Crusader Consumer Services is a credit repair service that helps consumers boost their FICO credit scores by removing negative or inaccurate information from their credit reports. This information may be the result of identity theft, and can include things like missed payments, judgements, bankruptcy, and more.
Pros
The first advantage they have is they offer a dispute service that helps consumers target detrimental information on their credit reports, including late or missed payments, bankruptcies, defaults, tax liens, judgements, and more. These pieces of information can severely impact a person’s credit score and leave them suffering from higher interest rats on loans and credit. Negative information can even disqualify someone for loans and credit, making disputes an excellent tool for credit repair services
Crusader Consumer Services also gained points in our review because they have good reviews for customer service, with many complimented the speed of response, quality of answers, and professionalism of that aspect of the business. This is especially important for credit repair companies because many customers don’t understand the credit, credit reporting, or credit repair processes.
Unfortunately, the pros stop here, they hardly have any information listed on their website, and it seems to be geared to getting affiliate partners rather than providing the consumer information and service information that we look for from the best credit repair companies. There are many more cons than we have time to list when it comes to Crusader Consumer Services.
Cons
Crusader Consumer Services does have some issues however, the first being that they don’t have a detailed list of the different services and tactics that they use to get consumer’s credit repaired. This can result in consumers trying techniques that have already failed for them in the past, as well as losing valuable time calling the company or sitting through meetings in order to find out what services the company offers.
Crusader Consumer Services has another problem, namely that their website is sorely out of date. It requires flash, which isn’t supported by most browsers and creates security risks for the customer and the company. Moreover, it isn’t mobile responsive so if you are doing research on your tablet or phone then it will be almost impossible to read. As a result, they don’t project the professionalism we like to see from credit repair companies.
Crusader Consumer Services can also improve in that they don’t have a clear description of their rates and fees on their website. This forces customers to reach out for more information, which is a sales tactic. The result is that consumers may lose valuable time in meetings or on the phone only to find out that they do not like or want the services the company has to offer. This lack of transparency also corresponds to lower customer satisfaction ratings and costs the company points in our review.
Verdict
Crusader Consumer Services isn’t a company we can recommend. They don’t have any useful information on their website, nor do they have any indication what their prices are or what kind of services they’ll provide to their customers. As a result we think it’s best consumers look elsewhere for credit repair services.
