Overview
Cynthia Carroll Law is a credit repair company based in Newark, DE. They work on credit repair, bankruptcy, debt negotiations, and more. As a result they have a broad enough list of services to be able to help consumers in even the most complex and delicate financial situations.
Pros
One of the best things they have going for them is that they offer and additional service to their customers, help dealing with collections agencies. This can be a boon to those with serious debt problems. Moreover, they will give consumers the information they need to challenge any collectors that are operating outside of the guidelines the law allows. This consumer service indicates that the company is in business to help its customers, and gets the extra points in our review.
Cynthia Carroll Law also impressed us in that they have many useful consumer education resources available. This is a big plus for us because our research indicates that companies who offer more consumer education are more likely to help their customers not only get rid of their current credit issues, but also avoid actions which can lead to credit issues in the future. This higher level of customer service and customer satisfaction earns the company some serious points.
The final pro we’d like to highlight is that they offer their credit repair services free of charge to anyone who uses their services for bankruptcy. This is an excellent opportunity for those individuals who don’t have any other options to resolve their debt other than bankruptcy, and these individuals are likely to be the most in need of credit repair services.
Cons
Cynthia Carroll Law isn’t perfect. The first issue we have is they lack a clear description of their rates and fees. This means consumers will have to set an appointment or reach them by phone to get more information, potentially wasting the consumer’s valuable time and energy. Moreover, our research shows that companies with transparent pricing and fee structures have better marks for customer satisfaction and service.
Cynthia Carroll Law has some other issues, including the fact that they lack case studies and other information that demonstrates the sorts of results that consumers can expect. These studies are the best way for consumers and reviewers to get an idea of what kind of results the company can achieve. This knocks them down a bit in our review as our research indicates that companies with lots of case studies tend to deliver better customer service and customer satisfaction.
Cynthia Carroll Law loses points because they don’t have any kind of money-back promise. This stands in contrast to many of the firms we looked at who stand by their services to the extent that they are willing to provide a 100% refund if the consumer doesn’t get results from their services. As a result, they don’t rank as highly in our reviews as they otherwise might.
Verdict
Cynthia Carroll Law are a good option for consumers who have complicated and intricate issues with their credit and finances. They are more appealing to those who are facing lots of debt in addition to bad credit. However, their focus is on getting bankruptcy settlements, and not as much on credit repair, so they can’t be considered one of the best credit repair companies around.
