Overview
Great American Credit Repair Company is a credit repair company that focuses on using disputes to help consumers remove inaccurate and negative information from their credit reports. This can boost their scores tremendously, and can help address identity theft, late or missing payments, judgements, tax liens, and more.
Pros
The first positive aspect of the company we found was that they allow for unlimited disputes over the time that you’re with them. This allows customers to challenge many different entries on their credit reports, and may be advantageous for consumers who were victims of identity theft or other fraud.
Great American Credit Repair Company also impressed us in that they have a vast array of consumer education materials available for free on their website, including web pages and eBooks. This level of consumer education helps us feel at ease that Great American Credit Repair does have the consumer’s best interests at heart, and is a strong indicator that consumers can expect a high quality of customer service from the company.
The final pro we’d like to highlight is that they will refund customers if they aren’t able to help them get items removed from their credit reports. This gives them a boost in our rankings because it shows that they are focused on helping consumers and not on making money. We really like to see these kinds of assurances in the credit repair industry because so much of the credit repair process involves things that the credit repair firm nor the customer has any control over.
Cons
Great American Credit Repair Company does have some issues however, the first being that their website is outdated and lacks the ease of use that we expect from a modern, professional company. In the modern age web development has design has never been easier, so there’s no excuse for a poorly thought out or organized website. As a result, the poor quality of the website raises important questions as to the company’s dedication to their customers and the professionalism of their services.
Great American Credit Repair Company has some other issues, including the fact that they require automatic billing for their consumers, which is a rarity in the credit repair industry. It is especially disconcerting given that they don’t have any discussions about the cost of their services on the site, even under the link labeled “Our Costs.” This lack of transparency gives us pause in recommending their services, as we can’t do a fair comparison to their competition or evaluate the value-for-money consumers get.
Great American Credit Repair Company also gets bumped down a few rankings because they consistently push the idea of a free consultation. While free consultations are good, and free anything is better for consumers, the free consultations that most credit repair firms offer are a way to get customers in the door, making them more likely to sign up. Thus it is more of a sales tactic than a customer service.
Verdict
Great American Credit Repair Company are a middle of the road credit repair service. They need a new website, but also need to keep the great consumer information they offer. If you’re considering credit repair services they might be worth getting a quote from.
