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Overview

MSI Credit Services is a credit repair company that helps customers boost their FICO score by getting rid of negative and inaccurate information from credit reports and helping them find opportunities to build their credit history with qualified offers from their business partners. This combination of credit building and harm reduction is a great situation for most consumers.

Pros

One of the best things they have going for them is that they easily have the best FAQ section out of any of the companies we evaluated. The information is quite extensive and covers all or nearly all of the aspects that consumers interested in MSI might want to know. This boosts them in our rankings because it shows that the stand behind their services and aren’t trying to hide anything. They even give some basic price information, although it is only the most basic facts, namely that there is a cost for services, and a $98 monthly fee, or $69 each for couples.

MSI Credit Services also impressed us in that they have good reviews for customer service, with many complimented the speed of response, quality of answers, and professionalism of that aspect of the business. This is especially important for credit repair companies because many customers don’t understand the credit, credit reporting, or credit repair processes.

The last pro we’d like to note is that they file disputes with credit reporting agencies to challenge negative and inaccurate information found in credit reports. This information can severely impact a consumer’s credit score, resulting in higher interest rates for loans, or possibly getting denied for loans altogether. These disputes are one of the most common strategies for resolving credit report issues.

Cons

MSI Credit Services does have some issues however, the first being that they use a monthly fee model instead of a pay-per-deletion model. We don’t like this model as much because it means that the consumer is paying the credit repair firm to wait for a response from the reporting agency. Neither the consumer nor the credit repair company has control over how long the credit reporting agency takes to respond to a dispute or verification request, and so the cost for credit repair services can become higher than it should be with the monthly fee model.

MSI Credit Services has some other issues, including the fact that they lack a clear description of their rates and fees. This means consumers will have to set an appointment or reach them by phone to get more information, potentially wasting the consumer’s valuable time and energy. Moreover, our research shows that companies with transparent pricing and fee structures have better marks for customer satisfaction and service.

MSI Credit Services can also improve in that they consistently push the idea of a free consultation. While free consultations are good, and free anything is better for consumers, the free consultations that most credit repair firms offer are a way to get customers in the door, making them more likely to sign up. Thus it is more of a sales tactic than a customer service.

Verdict

MSI Credit Services is a good choice for credit repair services. Their fees are a bit higher than we would like, and they use a monthly fee model, but the combination of credit repair and credit building they offer make them a solid choice for credit repair services.