A Plus Credit is based in Louisville, Kentucky, and work to help locals boost their credit scores so that they can save money on interest payments and charges when they get and use credit and financing products.
The first positive aspect of the company we found was that they have good reviews for customer service, with many complimented the speed of response, quality of answers, and professionalism of that aspect of the business. This is especially important for credit repair companies because many customers don’t understand the credit, credit reporting, or credit repair processes.
They do have some issues however, the first being that their website is poorly put together. Information is hidden in random locations, or not available at all. The result is wasted time while consumers look for the information they need to help them make decisions. Moreover, our research shows that credit repair firms with better put-together websites frequently perform better on customer evaluations, both in terms of satisfaction and service.
They also have another problem, namely that they lack any kind of information about their prices and fees. This creates a risk for more hidden fees than consumers are aware of, increasing the amount that credit repair services will eventually cost and making it harder to form and stick to a budget. The result is more hassle for consumers, so we dial them back a bit in our review because of it.
they don’t have the detailed list of services that we want to see from the best credit repair companies. A detailed services list is a good indicator of the resources a company is willing to put into the repair process, and is important when judging the value-for-money of their services. Companies that have a clear list of the services they offer generally did better in terms of the customer service and satisfaction ratings they got from us, other reviewers, and customers.
A Plus Credit doesn’t offer enough information about themselves for us to say that they’re a good value. The company has a long way to go before they become one of our highly recommended credit repair firms.